Fragrance oils, scented fragrance lotions, and scented shower gels are not returnable under any circumstances unless shipped in error on our part. This policy is non-negotiable.
We encourage you to sample our fragrances first to assure your complete satisfaction. This policy is for your protection so we can ensure the highest quality of our products. With this policy In effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources.
All other Merchandise returns accepted only within 7 days of receipt. Returns must be approved, please call or email info@nubianessentia.com for authorization. Unless our error, a 20% restocking fee will apply to all returns of Non-fragrance oil items to cover credit card fees, labor incurred, etc.
Approved returned merchandise must be received in proper packaging and in good condition to be accepted. If any item(s) ARE NOT received in re-saleable condition. THEY MAY NOT BE ACCEPTED. Unless due to error on our part, customer is responsible for shipping on all returns. In store credit only, no cash refunds are given unless shipment was our error. Do not send new orders with returned items for an exchange! Doing so might delay your order, as returns are unpacked in the order they are received. You will be notified when we receive your Return, and then you can use that store credit on a new order.
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